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FS#10103 — FS#13969 - Optical fiber look - Petite couronne

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
We have a fiber cut between RAM94 and CAC94.

The ticket was opened at Orange due to a problem of defective garter.

The security of NRAs: CHA92, DEF92, NAN92, RUE92, PUT92, LON92, STC92, MOL92, BGN92, OBS92, CVL92, VIR78, VER78, VEL78, CLA92, ROB92, CAC92, RAM94, VIT94, IVR94, VAU92, CHE78, BNY92 has been compromised.
Date:  Wednesday, 22 July 2015, 11:10AM
Reason for closing:  Done
Comment by OVH - Wednesday, 22 July 2015, 11:07AM

Orange confirmed that they're dealing with the request.


Comment by OVH - Wednesday, 22 July 2015, 11:08AM

A technician is on the way to fix the problem, OVH side.


Comment by OVH - Wednesday, 22 July 2015, 11:09AM

We implemented the measures on Monday and confirmed that there was a cut. We will open a ticket with the operator as Orange has still not intervened.


Comment by OVH - Wednesday, 22 July 2015, 11:09AM

Just opened a ticket with the operator.


Comment by OVH - Wednesday, 22 July 2015, 11:10AM

The fibre operator confims that ithe issue's not on their side. We will wait for Orange to get back to us.


Comment by OVH - Wednesday, 22 July 2015, 11:10AM

Problem fixed by replacing a breakout cable.
The loop is once again secure.