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FS#14416 — gra1-sd7ab-n9

Attached to Project— Network
Incident
GRA-1
CLOSED
100%
This router reboot unexpectedly.

A small service interruption of few seconds has been noticed to our customer meanwhile the second equipment took the traffic.

We are investigating why.

Everything is back to normal.

Thank you for your comprehension.
Date:  Thursday, 02 March 2017, 22:41PM
Reason for closing:  Done
Additional comments about closing:  Service working normally. Closing task.
Comment by OVH - Thursday, 02 March 2017, 20:41PM

The router rebooted again.

We are isolating the traffic to the second equipment (gra1-sd7a-n9) and will open a ticket with Cisco for further investigation.

Thank you for your patience.


Comment by OVH - Thursday, 02 March 2017, 21:03PM

Traffic is isolated on the second pair equipment. Everything is now back to normal.

We continue to gather information to identify the root cause of the incident.