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FS#14431 — FS#23597 — bhs-3ab-a9

Attached to Project— Network
Incident
Beauharnois
CLOSED
100%
bhs-3b-a9 is not responding. We investigate.
Date:  Friday, 10 March 2017, 05:22AM
Reason for closing:  Done
Comment by OVH - Friday, 10 March 2017, 05:06AM

A 24x10G card has rebooted

LC/0/1/CPU0:Mar 10 04:42:24 CET: prm_server_ty[305]: %PLATFORM-NP-3-ECC : prm_ser_check: Parity error detected: NP 7, block 0xb (SRCH), offset 34, memid 557, name LKP_KEY_MEM_0_2, addr 0x00000008, bit 2147483648, ext info 0xffffffff 0xffffffff 0xffffffff 0xffffffff, action 2 (Reset)
LC/0/1/CPU0:Mar 10 04:42:24 CET: pfm_node_lc[294]: %PLATFORM-NP-0-NON_RECOVERABLE_SOFT_ERROR : Set|prm_server_ty[172114]|0x1008007| A non-recoverable soft error has been detected on NP7. The linecard will be rebooted.
LC/0/1/CPU0:Mar 10 04:42:24 CET: pfm_node_lc[294]: %PLATFORM-PFM-0-CARD_RESET_REQ : pfm_dev_sm_perform_recovery_action, Card reset requested by: Process ID: 172114 (prm_server_ty), Fault Sev: 0, Target node: 0/1/CPU0, CompId: 0x1f, Device Handle: 0x1008007, CondID: 1034, Fault Reason: A non-recoverable soft error has been detected on NP7. The linecard will be rebooted.
LC/0/1/CPU0:Mar 10 04:42:24 CET: obflmgr[73]: %OS-OBFLMGR-3-RECORD_TOO_SHORT : Too short record size:0 for bootflash:/errmsg_cont record at offset:0. The file contents might be corrupted.
LC/0/1/CPU0:Mar 10 04:42:24 CET: syslog_dev[89]: pfm_node_lc[294] PID-172105: Request Graceful Reboot via Sysmgr: Reason: pfm_dev_sm_perform_recovery_action, Card reset requested by: Process ID: 172114 (prm_server_ty), Fault Sev: 0, Target node: 0/1/CPU0, CompId: 0x1f, Device Handle: 0x1008007, CondID: 1034, Fault Reason: A non-recoverable soft error has been detected on NP7. The linecard will be rebooted.

The card is again operational. The service begin to come back online.


Comment by OVH - Friday, 10 March 2017, 05:22AM

Everything is back to normal, we believe to know what smu patch to apply and avoid this kind of reload. We will confirm with Cisco and plan a maintenance.