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FS#15352 — Sydney, AU <<>> Singapore, ASIA

Attached to Project— Network
Incident
Backbone APAC
In progress
0%
The link is down, the traffic is going through USA.

We have raised a ticket to our provider

> http://weathermap.ovh.net/#apac
Comment by OVH - Thursday, 10 May 2018, 07:17AM

Our provider has confirmed that this is a NETWORK outage on Subsea : SMW3 S3 Perth - Singapore they are working on it


Comment by OVH - Friday, 11 May 2018, 02:57AM

Our provider has engaged the subsea cable provider to investigate. We will provide you more update once available.


Comment by OVH - Tuesday, 15 May 2018, 00:33AM


Please be informed that there is on going subsea cable fault on SMW3 Segment 3 down on the 10-May-2018 which affecting the circuit.
Cable provider found shunt fault and new Cable Fault 231km approx. 28km and 231km from Tuas CLS. No ETR can be provided at the moment.


Comment by OVH - Wednesday, 23 May 2018, 03:51AM


There are 2 faults identified on this segment issue and Fault#1 was found to be in deep trench and would require mobilization of Special designed Cable Barge with deep de-trenching tool capability to perform recovery and cable repair for Shunt fault located 28km from Tuas CLS, Hence, ETR may be delayed and/or TBD yet. Isolation however, will start on Fault#2 (231km from Tuas fault).