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FS#1884 — FS#5859 — filerz106.1000gp /homez.106

Attached to Project— Hosting
Incident
1000gp
CLOSED
100%
The server is unstable and restarted two times. We are looking for the cause.


--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Oct 03 17:37:17 f3906226-9603-6883-ae83-aa4503e40168 PCI-8000-8S Critical

Host : filerz106
Platform : X6DVA Chassis_id : 1234567890
Product_sn :

Fault class : fault.io.pci.device-interr 67%
fault.io.pci.bus-linkerr 33%
Affects : dev:////pci@0,0/pci8086,3595@2/pci8086,32a@0,2/pci1000,30e0@1
dev:////pci@0,0/pci8086,3595@2/pci8086,32a@0,2
faulted but still in service
FRU : "MB" (hc://:product-id=X6DVA:server-id=filerz106:chassis-id=1234567890/motherboard=0)
faulty

Description : An unrecoverable problem has been detected on the specified bus
or on the specified transmitting device.
Refer to http://sun.com/msg/PCI-8000-8S for more information.

Response : One or more device instances may be disabled

Impact : Possible loss of services provided by the device instances
associated with this fault



Date:  Tuesday, 04 October 2011, 13:18PM
Reason for closing:  Done
Additional comments about closing:  The server is stabilized.
Comment by OVH - Monday, 03 October 2011, 22:31PM

We have a doubt about one of the PCi cards which could be badly clipsed or the bus which could be damaged.
We are going to profit of tonight maintenances to investigate.


Comment by OVH - Tuesday, 04 October 2011, 02:27AM

The server has been checked from A to Z(totally).
There was a slight move on one of the PCI cards.

We are monitoring the server.