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FS#1990 — FS#5966 — PPP connection

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
We are currently encountering an authentication problem PPP.
The requests do not attend us and remain on the network of the collect operator.

If you do not reboot the modem, the connection persists. The problem occurs
only when you try to relaunch the PPP connection.
A generic ticket is being processed with the operator.

Date:  Wednesday, 19 October 2011, 17:51PM
Reason for closing:  Done
Comment by OVH - Wednesday, 19 October 2011, 17:40PM

Other operators has this problem as well.
The search for the origin of the problem is still ongoing.


Comment by OVH - Wednesday, 19 October 2011, 17:43PM

According to the provider, the problem is resolved.
A re-functioning of the proxy which blocks their radius.

We will re-contact the customers who ascended to us the problem
in order to verify.


Comment by OVH - Wednesday, 19 October 2011, 17:50PM

The problem was resolved.

This was due to the fact of putting a proxy in production on dslam Huawei 5300.

Therefore, Those impacted are only customers who were on this type
of DSLAM and who relaunched their connection.

The problem lasted from 12h30 to 15h45