OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
FS#9829 — Cloud Hunting & easy hunting
Scheduled Maintenance Report for Web Cloud
Completed
You have notified us of two problems on these services:
- random blank communicatons
- Calls hung up that don't end

We have found the cause of these problems in the codec negotiation.

A patch is in progress and an update of the machines will follow.
We will proceed as follows:
- a patch test on the development infrastructure
- application of the patch to one machine of the cluster
- application of the patch to the other machines

We will inform you of how these task progress as soon as we can.

Update(s):

Date: 2013-12-20 06:16:44 UTC
Patch has been deployed on all machines of this cluster.

Date: 2013-12-16 16:57:34 UTC
The machine has been updated and we have just returned it to the cluster.
We are monitoring its activity.

Date: 2013-12-16 16:06:40 UTC
We have taken a machine out of the cluster.
We will update it as soon as possible.

Date: 2013-12-16 14:44:52 UTC
As we don't have a conclusive solution from our supplier, we have set up a new patch which has been tested in development.
It is currently on one machine of the cluster.

If there's nothing to report by 16:30/17:00, we will apply this patch on a second machine with more traffic.

To finish up, if everything is conclusive, we will apply it to the rest of the machines.



Date: 2013-12-11 17:14:11 UTC
The patch was done on our side, we are now waiting for our supplier to respond in order to move things forward.
Posted Dec 05, 2013 - 12:53 UTC