The Transport NOC has clarified that field technicians are currently on site, preparing to test the fiber
Level3 GFS field technician shot the fiber from the site, and a fault has been isolated approximately 60 kilometers out.
Outside Plant Engineers have been contacted, and investigations are ongoing to determine whether the fault is on a fiber provider's portion of the span.
The Transport NOC has advised that the issue is believed to have been isolated to a fiber provider's network.
Efforts to contact the fiber provider are currently ongoing.
We have redirected traffic:
- Miami, FL
- Atlanta, GA
- Ashburn, VA
- Newark, NJ
- New York, NYC
on the West side of North America.
We activated the PNI with Comcast.
The fiber provider has confirmed a fiber cut on their portion of the span between Suffern and Woodbury, NY. At this time, the fiber provider as well as Level 3 are dispatching field technicians to assist with isolating the exact location of the break. The Level 3 field technician has provided an estimated arrival time of approximately two hours, and an estimated arrival time for the fiber provider's field technician will be provided once it has been made available.
The fiber provider has reported that their field technicians are currently on site at two adjacent locations, and are working to isolate the exact break point.
The fiber provider's field technicians continue working to locate the fault.
The fiber provider has advised that the fault has been isolated to a fiber section along a bridge. Splice crews have been engaged to assist with locating the physical damage, and are currently en route to the area. An estimated arrival time is not yet available.
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