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FS#6629 — FS#10526 — BHS < > NWK

Attached to Project— Network
Incident
Beauharnois
CLOSED
100%
We have a fiber cut between Newark < > Beauharnois.

We contacted LEVEL3.
Date:  Wednesday, 02 April 2014, 22:48PM
Reason for closing:  Done
Comment by OVH - Tuesday, 01 April 2014, 00:34AM

The Transport NOC has clarified that field technicians are currently on site, preparing to test the fiber


Comment by OVH - Tuesday, 01 April 2014, 01:35AM

Level3 GFS field technician shot the fiber from the site, and a fault has been isolated approximately 60 kilometers out.
Outside Plant Engineers have been contacted, and investigations are ongoing to determine whether the fault is on a fiber provider's portion of the span.


Comment by OVH - Tuesday, 01 April 2014, 01:35AM

The Transport NOC has advised that the issue is believed to have been isolated to a fiber provider's network.
Efforts to contact the fiber provider are currently ongoing.


Comment by OVH - Tuesday, 01 April 2014, 01:42AM

We have redirected traffic:
- Miami, FL
- Atlanta, GA
- Ashburn, VA
- Newark, NJ
- New York, NYC
on the West side of North America.
We activated the PNI with Comcast.


Comment by OVH - Tuesday, 01 April 2014, 01:56AM


The fiber provider has confirmed a fiber cut on their portion of the span between Suffern and Woodbury, NY. At this time, the fiber provider as well as Level 3 are dispatching field technicians to assist with isolating the exact location of the break. The Level 3 field technician has provided an estimated arrival time of approximately two hours, and an estimated arrival time for the fiber provider's field technician will be provided once it has been made available.


Comment by OVH - Tuesday, 01 April 2014, 02:59AM

The fiber provider has reported that their field technicians are currently on site at two adjacent locations, and are working to isolate the exact break point.


Comment by OVH - Tuesday, 01 April 2014, 03:43AM


The fiber provider's field technicians continue working to locate the fault.


Comment by OVH - Tuesday, 01 April 2014, 04:40AM


The fiber provider has advised that the fault has been isolated to a fiber section along a bridge. Splice crews have been engaged to assist with locating the physical damage, and are currently en route to the area. An estimated arrival time is not yet available.


Comment by OVH - Wednesday, 02 April 2014, 22:47PM

http://status.ovh.net/?do=details&id=6632