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FS#7521 — FS#11410 — Collecte SFR

Attached to Project— ADSL / SDSL
Incident
Backend / Core
CLOSED
100%
Some clients are unable to mount the PPP session.

We see the SFR equipment ask information via RADIUS, but the modem does not ask to mount the session.

We think that information sent to SFR are not sent to the modem so that it can the PPP session.

A ticket is in progress with SFR.
Date:  Monday, 18 August 2014, 11:25AM
Reason for closing:  Done
Comment by OVH - Monday, 18 August 2014, 07:13AM

The ticket is in progress with SFR.

They had an incident this morning at a BAS Paris.
The service was switched to a backup BAS and most connections returned.

A reboot of the modem may be necessary to restart the PPP connections.

We are waiting for a feedback from SFR regarding accesses that have not yet been mounted.


Comment by OVH - Monday, 18 August 2014, 11:25AM

The collect operator switched customers to the production BAS after if had been rebooted.