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FS#11580 — rbx-g1-a9
Incident Report for Network & Infrastructure
Resolved
The router doesn't respond. We will investigate.

Update(s):

Date: 2014-09-15 03:37:57 UTC
The FPDs are now updated on the both RSPs.

Date: 2014-09-15 03:37:38 UTC
The FPD are now updated on the RSP1.
We have to make a switchover to update the FPD of RSP0.


Date: 2014-09-15 03:36:48 UTC
The TAC has decided that an FDP update is required.
We rebooted the standby RSP.

Date: 2014-09-15 03:35:46 UTC
We just noticed that the serial server connected to that router rebooted simultaneously.
It is likely that this reboot of the series causes the crash of the RSP.

We had yet installed an SMU that would fix this bug ...

It disconnects all connected series on rbx-g1-a9 and we are working with Cisco to correct this BUG permanently.

Date: 2014-09-15 03:34:09 UTC
The router crashed again. The TAC is currently connected to the router to find the cause of these crashes.

Date: 2014-09-15 03:33:35 UTC
Second freeze in 1 week. We moved to RSP0

RP/0/RSP0/CPU0:rbx-g1-a9#sh platform
Sat Sep 13 21:45:35.486 CEST
Node Type State Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0 A9K-RSP440-TR(Active) IOS XR RUN PWR,NSHUT,MON
0/RSP1/CPU0 A9K-RSP440-TR(Standby) IOS XR RUN PWR,NSHUT,MON

Date: 2014-09-15 03:32:55 UTC
We have a case P1 with cisco in order to identify the origin of the reboot.

Date: 2014-09-15 03:32:21 UTC
The router rebooted.

rbx-g1-a9 uptime is 9 minutes
Posted Sep 15, 2014 - 03:32 UTC