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FS#8227 — FS#12098 — DSLAM GAI69

Attached to Project— ADSL / SDSL
Maintenance
Backend / Core
CLOSED
100%
Following faults detected on the DSLAM, we will proceed with a reset of one of its cards tonight around 1am.
A break in service of 5 to 10 minutes is expected.
Date:  Friday, 28 November 2014, 11:08AM
Reason for closing:  Done
Comment by OVH - Wednesday, 26 November 2014, 07:43AM

The card was reset, service got back running properly.


Comment by OVH - Thursday, 27 November 2014, 12:50PM

The default seems to still be present on the DSLAM.
A reboot is scheduled for 1AM tomorrow morning. A down time of 15-20 minutes is expected.
If the problem persit, an OVH technician will be sent on site tomorrow morning to diagnose the problem.


Comment by OVH - Friday, 28 November 2014, 08:04AM

The DSLAM has been rebooted.
All clients are synchronized currently.
We are waiting for traffic to get resumed so we can continue our investigations.


Comment by OVH - Friday, 28 November 2014, 11:08AM

The reboot of the DSLAM has resolved the problems encountered by the concerned customers.
There are no more problems on the DSLAM.