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- Partial Outage
- Major Outage
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FS#13507 — rbx-s9-a9
Incident
Report for Network & Infrastructure
Resolved
We no longer have access to this VPS router.
There are 2 SUPs on this ASR9k, on is active and the other is on standby.
The active one is not getting anything from the console port. We can't do a manual switchover to the one in standby.
We will take out the active card and the standby will take over.
There's normally no impact during a switchover.
This routeur works in a pair with rbx-s10-a9 which is fine.
The live VPS works as it should. Only reinstallations and new deliveries are impacted.
Update(s):
Date: 2015-06-03 16:47:48 UTC
Operation done, no ping lost.
we reinserted the old-active which is now the standby. we're looking for the root cause.
RP/0/RSP0/CPU0:rbx-s9-a9-vps#sh platform
Wed Jun 3 18:23:25.456 CEST
Node Type State Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0 A9K-RSP440-TR(Active) IOS XR RUN PWR,NSHUT,MON
0/RSP1/CPU0 A9K-RSP440-TR(Standby) IOS XR RUN PWR,NSHUT,MON
0/0/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
0/1/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#RP/0/RSP0/CPU0:Jun 3 18:23:51 CEST: rmf_svr[382]: %HA-REDCON-1-STANDBY_READY : standby card is ready
There are 2 SUPs on this ASR9k, on is active and the other is on standby.
The active one is not getting anything from the console port. We can't do a manual switchover to the one in standby.
We will take out the active card and the standby will take over.
There's normally no impact during a switchover.
This routeur works in a pair with rbx-s10-a9 which is fine.
The live VPS works as it should. Only reinstallations and new deliveries are impacted.
Update(s):
Date: 2015-06-03 16:47:48 UTC
Operation done, no ping lost.
we reinserted the old-active which is now the standby. we're looking for the root cause.
RP/0/RSP0/CPU0:rbx-s9-a9-vps#sh platform
Wed Jun 3 18:23:25.456 CEST
Node Type State Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0 A9K-RSP440-TR(Active) IOS XR RUN PWR,NSHUT,MON
0/RSP1/CPU0 A9K-RSP440-TR(Standby) IOS XR RUN PWR,NSHUT,MON
0/0/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
0/1/CPU0 A9K-8T-L IOS XR RUN PWR,NSHUT,MON
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#
RP/0/RSP0/CPU0:rbx-s9-a9-vps#RP/0/RSP0/CPU0:Jun 3 18:23:51 CEST: rmf_svr[382]: %HA-REDCON-1-STANDBY_READY : standby card is ready